Frequently Asked Questions
Everything you need to know about SBC Skincare products, shipping, and more.
Are SBC Skincare products suitable for sensitive skin?
Yes, many of our collections, such as the Hydra-Soothe and Arnica ranges, are specifically formulated for sensitive skin. However, we always recommend performing a patch test before full application.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the courier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer support team to initiate a return request.
Does SBC Skincare test on animals?
No, SBC Skincare is committed to cruelty-free beauty. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Yes, we ship to a wide range of countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the checkout stage.